At Pillow Sole, your comfort is our mission — and that extends beyond just your feet. Whether you have a question about our amazing insoles, need help with an order, or simply want to share your experience, our dedicated support team is just a message away.
We pride ourselves on offering prompt, personalised assistance to every customer. Reach out with confidence — you're in good hands.
Support Hours:
🕒 Monday–Saturday: 9:00 AM – 6:00 PM (AEST)
📍 Average response time: within 24 hours
FREQUENTLY ASKED QUESTIONS
Pillow Sole™ insoles are designed to support your calves and feet — helping encourage comfortable movement and bring support during long hours of standing or sitting.
Most customers report noticeable improvement within the first weeks. Some feel a difference after just one walk — especially those seeking heel support or poor foot support.
You can gently clean them with a damp cloth and mild soap. Avoid submerging them or machine washing, as this may affect durability.
While our insoles aren't designed as medical devices, they're crafted to provide cushioning, improve comfort, and enhance daily support for standing, walking, and daily activities.
Yes, our insoles help support your posture and movement. Some customers, after a week of wearing them, noticed improved comfort during daily activities.
Absolutely! Our insoles are engineered to accommodate different foot shapes and provide comfortable support regardless of your foot type. The flexible design works well with various foot structures.
Yes — they’re made for long hours on your feet. Whether you're working, walking, or travelling, Pillow Sole insoles provide consistent cushioning and support.
Pillow Sole insoles use a dual-layer system — a cushioned latex core for softness and structured support underneath to align your feet properly.
